So two people communicate, one is American speaking English and the other is a Natmurrikan, speaking their Natmurrikan language. The former communicates with the latter and the latter communicates with the former. So if they speak Natmurrikan and it doesn’t feel natural for the American, is that right that this is the American’s fault?
When it’s not E2EE, maybe they are right. What’s the point of encrypting something that gets decrypted midway by an organization with hundreds of employees, many of them with access, not even talking about law enforcement and accidental criminals.
EDIT: I mean, illusion of security may be sometimes worse that lack of that little security which comes with it. Everything is complex.