I once put in a ticket because my ip phone wasn’t working. The response and closure of the ticket stated that IT attempted to call me but I could not be reached. They had the full text of the ticket. This was their response.
Ticket closed, could not reach user at phone number provided.
You won’t get any argument from me. It is very frustrating being on the of the ladder of importance in IT and so far removed physically from them. We get tickets sent back to us with no comments no matter how nice our notes are.
I’m guessing in person support at a hospital might be a bit different. If things don’t get fixed we have people down our throats :D
Every help desk ticket ever submitted by me.
I once put in a ticket because my ip phone wasn’t working. The response and closure of the ticket stated that IT attempted to call me but I could not be reached. They had the full text of the ticket. This was their response.
Ticket closed, could not reach user at phone number provided.
I’m part of the in person desktop support at the hospital I work at. The IT groups above do the same thing even to us. It is so annoying.
In person you say…
That is one on the real Problems with tech support, they are not in person and they hide behind their ticketing systems.
Their “leaders” want it this way and avoid accountability at all costs.
You won’t get any argument from me. It is very frustrating being on the of the ladder of importance in IT and so far removed physically from them. We get tickets sent back to us with no comments no matter how nice our notes are.
I’m guessing in person support at a hospital might be a bit different. If things don’t get fixed we have people down our throats :D
lol that’s infuriating.