I tried getting season tickets for a local baseball team but the ordering system was quite literally designed for old people and was driving me insane:
there’s no actual order page online, just this ‘contact us for info!’ button where you have to write them a bespoke little email - like, to a person, not just a form to fill out - and I did that and the dude ///called me//// and didn’t answer when I tried to call back — why for the love of God take this to the phone?? I emailed them!!! I didn’t even want to email them, i wanted to fill out a webpage and put my credit card in! and they throw up all these smarmy sAlEsMaN roadblocks, like jesus man
like is this seriously meant to be like ‘oh that’s such good customer service’ to someone?
Asking for a call to clarify would be a much better approach. I should preface that I am in IT. My workplace had no help tickets or IT help voip lines when I got here. I worked very hard to be able to take these calls all day. So I have less time for phone calls than the average office employee. I’m like Help Desk 1-3 and SME for a few programs at my workplace.