I kind of agree with OP to a degree. I did 10 years of retail (mostly in small local shops where I could help influence how stuff was run) and now run my own business, which is essentially retail. So I’ve experienced 100s of Karens over the years.

Their endless and stupid complaints in a lot of cases have helped me simplify process for the thickos, make information as dumbed down as possible and helped me clarify things that I assumed anyone with half a brain would just know. It’s also given me the opportunity to learn how to deal with completely unreasonable people, which is a really useful skill to have in life.

The Karens help anyone with average and above intelligence see the world through the eyes of people who are completely ignorant, they allow you to see “issues” that no normal person would ever consider and help try and mitigate the Karen complaints before they even begin.

Don’t get me wrong, I’m not excusing their behaviour and I get incredibly frustrated every time I have to deal with one, but you can learn lessons from these people in a lot of cases that’ll make your life easier if you have managers/owners who are willing to listen.

I run an online business and the vast majority of people who contact me daily ask a question that is literally answered in the first sentence of the description.

So no mutilation is happening to children, as proven by these sources. I hope you plan to go and edit out the blatant misinformation in your original post.

Did you even bother to read your own source?

“Jay Langadinos, now 31, was just 19 when she first met Dr. Patrick Toohey, a veteran Sydney psychiatrist, in May 2010.”

You know full well that they can’t have surgery until 18, you’re just spreading deliberate misinformation. It’s pathetically transparent that you are just straight up lying.

The problem is people will still just use Etsy rather than going direct to the business, even if going direct is significantly cheaper, because it’s easier.

You see it with fast food deliveries as well. People would rather just order through just eat or deliveroo rather than ringing the place up and saving quite a decent amount on their order for both themselves and the local restaurant.

Unfortunately people just want convenience these days.